Terms of Service

Short, in plain English. The long version is below. If anything here surprises you, message us and we will explain in your own words.

1. What SaralCare is

SaralCare is a subscription service that takes the ordinary logistics of your parent's care off your plate — a named Sahayak visiting your parent at home, visit reports, a 24/7 hotline, a family dashboard. We are not a hospital. We do not prescribe, diagnose, or treat. All clinical decisions remain with your parent's own doctor.

2. What we commit to

The phone always answers — us, our team, or a clear escalation. Every visit has a written report within five minutes of checkout. Every emergency gets a logged response within sixty minutes (critical events: thirty). Your data is never sold. No surprise charges. No price increase inside your twelve-month term.

3. What you can do any time

Cancel with thirty days written notice, no exit fee. Request a refund within the first fourteen days of your subscription, no form, no reason required — one message to +91 98450 65330 and we process it. If we have not completed your first scheduled visit yet, cancellation refunds the full month regardless of elapsed days. If we ever lose your trust, you can leave with your parent's full care record, doctor list, and medication history handed back to you within seven days.

4. Healthcare disclaimer

SaralCare is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider. In case of a medical emergency, call 108 (India) or your local emergency services immediately. We will respond to SOS within sixty minutes — this is a commitment, not an instant guarantee. Never delay emergency medical care because you are waiting for SaralCare to respond.

5. What we are not liable for

Acts of qualified medical professionals consulted by your parent, clinical outcomes outside our scope, third-party service failures (ambulance, pharmacy, lab) beyond our reasonable coordination, force majeure. Our total liability to you shall not exceed the amount paid in the prior twelve months. We carry professional indemnity insurance; incidents are handled transparently with you.

6. Account & credentials

One account per person. Credentials are not to be shared. Multiple family members can have separate linked accounts with their own logins at no extra cost. If you lose access, we reset via verified email or phone.

7. Changes to these terms

We may update these terms. If we do, we will email you at least 30 days before any change takes effect, and link to the old version so you can compare. Continued use after that means you accept the change. If you don't accept, you can cancel with no penalty.

8. Governing law & grievance

These terms are governed by the laws of India. Disputes shall be resolved in Bengaluru courts. For grievances or to invoke rights under the Digital Personal Data Protection Act (DPDPA), contact contact@saralcare.com. We acknowledge within 48 hours and respond within 15 days.

Question about any of this? Message Ashwin directly on +91 98450 65330 or email contact@saralcare.com. We acknowledge within 24 hours.